This Helm Business Center (HBC) is a key part of our overall quality management system. It helps us ensure a focus on client needs and expectations. And it’s a manifestation of our commitment to exceptional operational process, continuous improvement, and measurable results.
The HBC operates literally a as command center. This is where we keep tabs on everything we’re doing. It’s where department heads and executives hold daily status meetings to ensure our customers’ project goals and objectives are being addressed and met. Everything is open and transparent. Key milestones are posted and updated, reports are generated, metrics analyzed, and program steps adjusted as necessary. Helm staff can come in at any time to see where things stand. This is critical because we support our clients and their customers as a team. To do our job properly, valuable information must be current, accurate, and easily accessible .
The HBC is the heart of our organization and one of the major innovations that ensures we stay on top of the commitments we make to our customers.