Helm, Inc.
Why Choose Helm?
Anyone can put a logo on a coffee mug.
And anyone can put product in a box.
So then, why Helm?
First, let us emphatically state that we can put a logo on a coffee mug and product in a box.
That said, here are three other solid reasons to consider Helm:
• Innovation
• Technology
• Retail Management Process
These three reasons lead to a range of benefits for our customers – significant benefits that include cost savings and easier ways to do business, which in turn lead to customer satisfaction and more sales opportunities, i.e., repeat business.
This is all abstract until you talk to us. That’s when we apply the bullet points up above to your particular situation and show you how what we do benefits you. But for now, let’s explore those bullets. And the Helm Business Center.
Innovation.
We define innovation as positive change, incremental or monumental.
Innovation comes from our knowledge and experience with branded merchandise and fulfillment. We innovate everyday. It’s in our DNA. Sometimes it’s a small change that eliminates a step in an ordering process. Or a major technological (and cultural) advancement with a cutting-edge media program. Or a new way of thinking that revolutionizes how you do business. (We’ve done that, too. Check Case Studies.)
The important thing is that our innovations apply to you. We review your situation and find ways to help you save money, smooth the business process, increase sales and customer satisfaction, and support it all with execution excellence. And every step of the way, we make sure it all stays true to your brand identity and image.
Technology.
Say technology and everyone automatically thinks computers. We’ve got very good ones. And we’re updating software and systems constantly to stay ahead of the game.
But there’s more to it. The trick is putting technology to work in ways that provide operational benefits and customer advantages. Here’s one example: Helm FlexfillG3, our proprietary business-ready platform that links ordering, customer service, warehousing, fulfillment, and reporting.
FlexFill G3 integrates with a client's business requirements. It's flexible, easy to launch and use, and incorporates
• Multiple order channels
• Print management
• Print on demand
• Fulfillment process
• Web-based reports
. . . to create a management system that provides superior performance and notable efficiencies.
Retail Management Process.
This is what separates Helm from the pack.
The Retail Management Process (RMP) is how we manage our services to you and your customers.
It consists of careful oversight of
• Ordering channels – best-in-class e-stores
• Products – properly reflect the brand
• Communications – attentive management
• Operations – ensures excellence in all areas
• Customer interaction – positive at every level
• Brand management – conveys proper image and message
• Metrics – proof you and your customers are receiving what’s been promised
The RMP results in exceptional customer satisfaction with minimized inventory (overhead).
The Helm RMP works exceptionally well because it’s based on something we’ve been doing since we opened our doors in 1943: focusing on our customers' best interests. We keep promises and deliver on commitments. It’s how we do business. Is there any other way?
Why Helm
© Helm 2013
