Helm, Inc.
Program Support from Helm
How easy do you want your fulfillment or
branded merchandise program to be?
Consider it done.
Working with Helm on your fulfillment and branded merchandise programs means everything is covered. By us. Everything. We provide all the support services that ensure your programs run smoothly, easily, and glitch-free.
Incorporating our custom programming, creative services, call center, marketing support program, and digital printing services into your overall program provides a complete turnkey operation and allows you to focus on your core business without distraction. Yes, it's that easy.
Custom programming
Secure - Informed - Integrated.
When we're asked to develop a program for a client, we first evaluate the objectives, determine the technical requirements, and make sure the systems that will make it all work are appropriate and operate smoothly.
Sometimes a client's requirements will call for custom programming.
That may mean building a special online application. Or developing unique online programming to link systems or allow certain processes to happen such as Web-to-print communications. For us, and for our clients, that’s not a problem.
We could get very techy here talking about our capabilities and you’d probably quickly be glassy-eyed. What we simply want to let you know is we have the ability to develop and maintain the custom programming needed to address your marketing objectives. The Helm technology geeks simply create a solution. In short, not only do we use advanced technology, we often create it.
Marketing and Creative Services
Support in every way, shape, and form.
We want to do everything we can to enhance communication opportunities between your customers and you. Our creative services professionals use imagination, technology, and talent to make that happen.
From developing print materials to using exciting new Internet media including video and audio techniques, all our creative efforts begin with research and analysis of your market and your brand to make sure the creative work clearly meshes with your objectives.
We then design and develop appealing and attention-getting marketing messages that support and elevate your brand image while providing vital information to your audience.
It all works together to help build strong relationships with your customers, relationships that increase their loyalty and ROI on your creative investment.
Digital Printing
We print... everything.
Technology has changed the printing world dramatically. And Helm has been part of it. No longer are expensive, high-volume press runs the only way to provide printed materials for your dealers, sales representatives, and customers. Instead, there are efficient, flexible, and quick alternatives.
For starters, plenty of 
materials such as catalogs, brochures, and sales literature of all sorts, don’t need to be printed at all. They can be downloaded from the Internet., and we can create them for you.
But even items that must be in hard copy form are benefitting from new technologies that allow cost-effective, digital printing on demand of only the number of documents needed at the time. No more outdated materials collecting dust in your warehouse.
If you can think it, chances are great we can print it digitally. Sometimes, however, a high-volume, offset press run may be required, and, yes, we do that efficiently too. We do even more – like distribute whatever it is you’re printing. Just check our fulfillment capabilities. We've also created databases that support personalized communication, manage it, and ensure sales orders and correspondence reach the right person. After all, "Dear Mr. Jones" gets a much better response than “Dear Valued Customer.”
When it comes to printing, don't underestimate the technological savvy, experience, and knowledge of Helm.
Contact Center
No more call centers. We provide contact centers.
A phone call or email from a customer is often the first human contact that person has with your company. How your customer service representative (CSR) handles the contact could mean the difference between a satisfied customer – and a profitable referral source – and a customer you’ve lost. The first impression your customers receive is all-important and critical. And precisely because it is so important, Helm offers professional contact services to its clients.
But why go outside your own company to create a customer contact center? Because using Helm relieves you of the burden of maintaining a customer service system while saving you money with more effective administration and efficient labor costs.
Helm trains, maintains, and supports the labor force that represents you to your customers. We ensure proper staffing levels to keep up with seasonal ordering cycles (never too many people, never too few). We also make sure our CSRs understand your products and services and communicate appropriately with your customers when solving problems and addressing issues customers may raise.
With Helm on your side, you focus on your core business while we make sure customers have their orders filled, questions answered, and are satisfied with the service they’re receiving – from you.
Program Support
© Helm 2013
