Read the Helm, Inc. blog to learn about all the latest news regarding our company and industry. If there’s something new happening in the world of branded merchandise, event merchandise or eCommerce web development, we’ll write about it!
Smart companies pay attention to their customers through responsive, knowledgeable contact center services. Other companies treat contact centers as an afterthought. Where does your company stand? More important, is your contact center paying off relative to its costs and in terms of customer satisfaction?
Technology and the Internet have taken fulfillment services and expectations into new territory. With the advent of e-commerce, once what was was just a matter of putting things in a box and sending them off has dramatically changed. Fulfillment now goes beyond simply picking, packing, and shipping. It also covers every aspect of the online retail process, including everything from order to delivery
Fulfillment has always meant getting products and materials to the right place at the right time, undamaged and in an efficient and cost-effective manner. That’s what competent fulfillment providers have always delivered, but today, the playing field has changed dramatically.